Terms & Policies


  • All quotes are valid for 30 days. When ordering from a quote, please reference quote number. 

Sample Rolls, Stacks and Sheets

  • Samples for stock items are available at no charge for product or freight.
  • Standard samples will ship via standard ground.
  • Any sample requiring non-standard ground will be billed to the distributor or end-user account number.

Placing Orders

  • Orders can only be faxed or emailed to minimize errors. Verbal orders are not accepted.
  • All order changes, including shipping instructions, must be confirmed in writing.
  • Custom orders are subject to a +/- 10% variance.
  • Any stock orders requested to ship the same day must be faxed or emailed no later than 4pm EST.
  • Submission of order infers that product has been tested and accepted in actual end-user environment.
  • A rush delivery on custom orders may be available for a 10% up charge based on scheduling and material availability. 

Cancelling Orders

  • Stock Orders: Ship within 24 hours. Cancellations must be received in writing.
  • Custom Orders: Cancellations must be received in writing. Any expense incurred up to that time by I.D. Images will be invoiced to the customer. 


  • For invoice discrepancies, contact I.D. Images immediately. Do not adjust your invoice without prior approval from I.D. Images.
  • Claims for billing discrepancies or pricing errors must be made within 15 working days of invoice. 


  • All products will ship via our carrier, unless otherwise noted on your purchase order.
  • Freight from I.D. Images is F.O.B. Brunswick, OH 44212. I.D. Images will assume no responsibility for loss or damage. 


  • 1% 15 or Net 30
  • We accept Visa and MasterCard. 
  • No discounted terms with pre-pay or credit card. 

Return Authorization

  • Please call our office to have the return authorized prior to returning the goods. There will be no credit issued without prior approval. The RA# must be listed on the outside of boxes and on the packing slip or they will be refused.
  • A 20% restocking fee will apply.
  • ID Images reserves the right to refuse or issue credit on returned damaged goods due to improper packaging.
  • NO RETURNS will be accepted after 90 days.
  • NO RETURNS on custom products unless there is a quality issue taken up with our Quality Control Department and an RA number is issued.
  • RA numbers are only good for 30 days.

Health, Safety and Environmental Policy » 

*A complete list of policies is available upon request*