Home > About Us > Policies & Procedures Terms & Policies Quotations Sample Rolls, Stacks and Sheets Placing Orders Minimum Orders Canceling Orders Invoicing Shipping Terms Return Authorization Quotations All quotes are valid for 30 days. When ordering from a quote, please reference quote number. Back to top Sample Rolls, Stacks and Sheets Samples for stock items are available at no charge for product or freight. Standard samples will ship via UPS Ground. Any sample requiring Next Day Air handling will be billed to the distributor or end-user account number. Back to top Placing Orders Orders can only be faxed or emailed to minimize errors. Verbal orders are not accepted. All order changes, including shipping instructions, must be confirmed in writing. Custom orders are subject to a +/- 10% variance. Any stock orders requested to ship the same day must be faxed or emailed no later than Noon EST. Submission of order infers that product has been tested and accepted in actual end-user environment. A rush delivery on custom orders may be available for a 10% up charge based on scheduling and material availability. Back to top Minimum Orders STOCK LABELS: $70.00 minimum PER SHIPPING LOCATION. Stock items can be combined to meet minimum. Stock item cases cannot be broken - full case orders only. Items CANNOT be combined for last column pricing. CUSTOM LABELS: $500.00 minimum for BLANK, $600.00 minimum for PRINTED or FLOODCOATED.  Back to top Canceling Orders Stock Orders: Ship within 24 hours. Cancellations must be received in writing the same day. Custom Orders: Cancellations must be received in writing. Any expense incurred up to that time by ID Images will be invoiced to the customer. Back to top Invoicing For invoice discrepancies, contact ID Images immediately. Do not adjust your invoice without prior approval from ID Images. Claims for billing discrepancies or pricing errors must be made within 15 working days of invoice. Back to top Shipping All products will ship via our carrier, unless otherwise noted on your purchase order. Freight from ID Images is F.O.B. Brunswick, OH 44212. ID Images will assume no responsibility for loss or damage. Back to top Terms 2% 15 or Net 30 from invoice date. We accept Visa and Mastercard. Back to top Return Authorization Please call our office to have the return authorized prior to returning the goods. There will be no credit issued without prior approval. The RA# must be listed on the outside of boxes and on the packing slip or they will be refused. A 20% restocking fee will apply. ID Images reserves the right to refuse or issue credit on returned damaged goods due to improper packaging. NO RETURNS will be accepted after 90 days. NO RETURNS on custom products unless there is a quality issue taken up with our Quality Control Department and an RA number is issued. RA numbers are only good for 30 days. Back to top **A complete list of policies is available upon request** 2991 Interstate Parkway | Brunswick, OH 44212 | Phone: 330-220-7300 | Fax: 330-220-3838 Website 1999-2007, ID Images LLC | All Rights Reserved | Contact Us | Sitemap Send comments regarding the website to webmaster@idimages.com